Shipping & Returns

Placing an Order 
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information.

Methods of Payment 
We accept Visa, Mastercard, American Express and Discover. 

Guarantee/Returns 
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return items however if the product is not defective there may be a restocking fee and you will be responsible 
for return shipping. We want you to be 100% happy with your Made In The Shade Hammock products or we refuse to accept your money! 

If you need to return something, please send an email or call us at 1-800-993-0265 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.

Delivery Time 
Most orders ship within 2-7 business days from when your order was placed. Product descriptions may provide a shipping estimate time to ship. 

Shipping 
Made In The Shade Hammocks uses UPS Ground for most shipping within the United States . We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 2nd day air or overnight in most cases and to most detinations. There is additional cost to ship overnight or 2nd day air and we would be happy to discuss that with you. 
We use the United States Postal Service to ship packages to P.O. Boxes, APO , and FPO addresses. 
All orders delivering to Canadian addresses are shipped once per week. We've found the most cost effective way to ship to our Canadian customers is to consolidate shipments and minimize both import duties and taxes. Consolidation adds up to 5 additional days for shipping but results in a flat $10 additional charge for duties and taxes. 
For all international shipments, including Canada , we will email you with the shipping cost quote. We ask that you review the quote and specifically approve the costs prior to processing for shipment.

UPS SERVICES

 

UPS GROUND: Delivery in 5 business days (most areas) not counting the day it is shipped.

 

UPS NEXT DAY AIR: Next business day by 10:30 A.M.

 

UPS NEXT DAY EARLY A.M. : Next business day by 8:30 A.M.

 

UPS NEXT DAY AIR SAVER : Next business day by 3:00 P.M.

 

UPS 2nd DAY AIR: Second business day (by end day), not counting the day shipped.

 

UPS 2nd DAY AIR A.M.: Second business day (by 12:00 Noon), not counting the day shipped.

 

UPS 3 DAY SELECT: Third business day (by end of day), not counting the day shipped.



Sales Tax 
Sales tax will only be assessed for orders that are shipped within the state of South Dakota (4%).