FAQs

Our goal at Made In The Shade Hammocks is to provide quality products and superior customer service. Our desire is for our customers to have a positive shopping experience . We are also consumers shopping online or at a brick and mortar storefront, therefore we appreciate the same level of customer care that we strive to provide. Should you have any questions regarding our products or service, please contact us via phone, or email. 

Q : Does any hardware or rope come with the hammocks or chairs for hanging them? 

A: You have to purchase the ropes and hardware for hanging the hammocks and chairs since we would not know how or where it would be hung.

Q: How soon will I receive my product? 

A: All products going to the United States are shipped via UPS. Depending on the destination, it should arrive within 2 to 7 business days. A shipping calculator on the order page will allow each U.S. customer to know what the shipping costs will be for their order before it is placed.


Q: What if my product has been damaged when I receive it? 

A: Made In The Shade Hammocks wants to ensure your complete satisfaction, so please refer to our shipping/return policy page for information. If you have any further questions, please contact us via phone or email.


Q: Is my purchase information secure on your site? 

A: Yes! The encryption system that we use will ensure that ALL your information will be safe, and Made In Yhe Shade Hammocks will not use your information for any other purpose.


Q: Is there sales tax on my order? 

A: Only customers within the State of South Dakota will need to add 4%.


Q: How can I contact customer service? 

A: Please contact us via phone or email.